Billing

How billing works

• Plan changes are prorated. If you upgrade mid-cycle, you pay only for the remaining period at the new price; any unused time from your previous plan is credited. Downgrades apply credits to your next invoice.
• Invoices are issued automatically after each payment. You can cancel anytime.
• When a subscription ends, your servers, settings and account stay. Analytics older than 7 days are deleted, because accounts without a plan keep 7 days of analytics. You can subscribe again at any time.

Pausing your subscription

You can pause a monthly subscription for 1, 2 or 3 months on the Billing page. The pause starts when your paid period ends. During the pause you pay nothing and your servers are switched off. Your analytics are kept as they were when the pause started, within your plan's retention. Three days before the end we send you a reminder, then billing and your servers resume automatically. If you end a pause early, it ends on your next renewal day. Plan changes are not possible while a pause is booked.

Failed payments

• First 7 days: If a payment fails, everything keeps working. We email you and show a notice in the dashboard.
• After 7 days: If the payment is still open, all of your servers are deactivated. Your dashboard and data stay available, and your plan's data retention continues.
• Paying restores your servers: Update your payment method on the Billing page. The open invoice is charged right away and your servers come back immediately.
• After 21 days: If the payment is still open when the final automatic retry fails, at the latest 21 days after the first failed payment, your subscription is cancelled. To continue, subscribe again from the Billing page.

Plans